14 Day Return Policy 

Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must be in the original packaging. It also must have been purchased through All Glow Pro website. To complete your return, we require a receipt or proof of purchase.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. All Glow Pro only refunds the original sales price of the product purchased. NOTE: If you selected express shipping at the time of purchase, the shipping fees will not be refunded.

Process For Warranty Service

Before submitting a warranty claim, please refer to FAQs and try any troubleshooting suggestions.

If you believe your item is defective and covered under warranty please contact us at [email protected] (Please refer to "Warranty Terms" in our Merchant Polices for what is covered and what is not.) 

If a valid warranty claim is submitted that complies with all conditions listed on our website and a replacement is required, we will begin warranty processing and you will be notified within 1-3 business days as to where to send item.

If a warranty claim is submitted 14 days after receiving product(s) you are responsible for shipping costs to and from All Glow Pro. We recommend using a trackable shipping service or purchasing shipping insurance. All Glow Pro is not liable for any stolen or lost packages.

Valid Proof Of Purchase

-Order number from online purchases.

-Sales invoice

-In the event that you have misplaced your order number, we may be able to locate your order by email, name, or shipping address and phone number.